I received a news alert from the United States Citizenship and Immigration Services (USCIS), Immigration Records and Identity Services (IRIS), Records Division.
The alert states that the IRIS is scheduled to deploy the National File Tracking System (NFTS) Release 11.9 on Friday, June 9-11, 2017. The deployment is scheduled between June 9th at 9:00 EST and June 11 at 5:00 PM EST. During that time, the NFTS will be unavailable. The USCIS will send an email alert to users once the deployment is completed.
The alert provides the following phone numbers for users who experience system issues after the NFTS Release 11.9 is completed:
- USCIS Helpdesk (1-888-220-5228);
- ICE Incident Coordination Desk for ICE users (1-888-347-7762); and
- CBP Service Desk for CBP Users (1-800-927-8729) or via email at CBP.Technology.Service.Desk@cbp.dhs.gov