OPLA New York Creates Receptionist Email Box

Alexander J. Segal's picture

The New York City Office of Principal Legal Advisor (OPLA) of the U.S. Immigration and Customs Enforcement (ICE) sent an email to those on its mailing list that I will pass along. The information will be of note to immigration attorneys with questions and inquiries for OPLA New York.

The email states that beginning on July 12, 2018, “OPLA New York is launching a new receptionist email box for routine inquiries such as office addresses, hours, [and] ACC assignments.” Stakeholders may use the receptionist email box “for inquiries [they] would normally address with the receptionist at 26 Federal Plaza by phone or in person.” OPLA New York encourages stakeholders to use the receptionist email box “for routine and non-urgent inquiries…” The receptionist will work to answer all email inquiries on the same day, although OPLA New York adds that messages sent after 4:00 PM may be answered on the following business day.

In addition to being a more convenient way to ask questions, OPLA New York states that the receptionist email box “will improve the efficiency of our front window by reducing the times the receptionist must interrupt intake to answer the telephone.”

The NYC OPLA states that those with are contacting the office to discuss substantive legal matters “may continue to reach the duty attorney through the duty attorney email box.”

The email address for the receptionist email box is: NYC-OCC@ice.dhs.gov. The telephone number for the receptionist is 212-264-5916.

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OPLA New York Creates Receptionist Email Box